Zammad Open Source Support Service Reports Repeated Revenue Growth


In the first half of 2021, Zammad GmbH was once again able to record customer and turnover growth of over 90%, as it has done every year since its inception. The German startup under the leadership of Martin Edenhofer has now established itself in the market since 2016.

When it comes to help desk software and ticketing systems, Zammad has been an insider tip in developer circles for years. Since the first review, sales and customer growth of over 80% can be recorded every year – despite the fact that Zammad, as an open source solution, has relied from the beginning on uncompromising knowledge sharing. and full transparency.

Profit Growth Despite Seeding:
The open source solution was developed by OTRS expert Martin Edenhofer and his experienced team. The company was started from the start and is now making a profit, unlike most startups in their first five years. About 1,000 organizations in more than 20 countries now rely on the SaaS variant of the software, while more than 100 more use Zammad on-premises. Customer growth is expected to exceed 90% for the full year 2021.

Connectivity focused on data protection:
Zammad can be used as on-premise software or as a software as a service (SaaS) and runs on German servers. The emphasis is always on data protection. Zammad is based on current web technologies such as WebApp / HTML5, WebSockets and REST in the front end and relies on Ruby on Rails in the back end. Thanks to its REST API, Zammad can be easily implemented in existing system environments and also offers connections for phone, user or monitoring management.

Popular all over the world:
Zammad is now available in 46 languages ​​and is therefore used by small and large businesses all over the world. These include NGOs such as Amnesty International, international chains such as Adina Hotels and well-known retailers such as De’Longhi Germany. Zammad is also popular with local German businesses like Karls Strawberries and e-commerce businesses like myposter.

Since its release 5 years ago, there have been over 700,000 software downloads, over 10,000 GitHub commits, and over 2,600 GitHub stars.

Do not hesitate to contact us for more details :

Zammad GmbH
Marienstr. 18
10117 Berlin
[email protected]

Press contact:
Jessica Traupe, Marketing and Public Relations
[email protected]

About Zammad:

When the phone keeps ringing and the mailbox is overflowing, there is a simple solution: Zammad. German open source software has established itself as a popular tool in recent years due to its user-friendliness and extensive functionality.
Zammad solves everyday customer service issues with lots of little tips and smart integrations. For example, you can do a full-text search in seconds, edit multiple tasks at the same time, and create your own smart previews.

Zammad makes it easy to keep an overview, as it integrates all your channels: social media, monitoring tools and online telephony, to name a few.

With the Zammad Migrator, switching from another tool is a snap – and well worth it!

This version was posted on openPR.

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