What mobile phone and internet service providers are doing – action news jax
To help their customers face the coronavirus pandemic, many companies are changing the way they do business by offering help to people who need Internet access.
Many of the efforts of carriers are a response to the Commitment to Keep Americans Connected published by the Federal Communications Commission, which asks companies to help their customers.
Here’s What Cell Phone Operators Are Doing To Help People Stay Connected
So what are cell phone companies doing? Let’s look at the details of what some carriers are offering:
AT&T says so will support customers for the next 60 days by removing late payment fees and not terminating service for those who cannot pay their bill due to the coronavirus pandemic.
Here are the details of AT&T measures:
- The company will maintain its services for the following delinquent customers: wireless, home phone or broadband residential or small business
- AT&T will waive late fees for the following customers: wireless, home phone or broadband home or small business
- The company will also keep its public Wi-Fi hotspots open to everyone.
- For the next 60 days, Sprint says it’s waiver of late fees for the persons concerned by the COVID-19 pandemic
- Keep services for those who pay their bill late
- Offer free international calling rates to U.S. customers calling countries defined by the CDC as Level 3.
- Customers without an unlimited plan will receive 60 days of unlimited data free of charge (a minimum of two billing cycles)
- Customers will also receive an additional 20 GB of mobile hotspot data per month for 60 days (a minimum of two billing cycles) free of charge.
T Mobile ad that it gives more data to its customers. Since many T-Mobile customers already have unlimited data plans, here’s more of what the company has to offer:
- Extended network capacity increased by 600 MHz of spectrum (frequency capacity) for the next 60 days
- More roaming access for Sprint customers on the T-Mobile network
- Additional 20 GB of hotspot for all T-Mobile and Metro by T-Mobile customers for the next two months. Company says it’s “coming soon”
- Additional 5 GB of free data per month over the next 60 days for its Lifeline partners
- More data for schools using its Empowered digital learning programs. The goal is for each user to have at least 20 GB of data per month for the next 60 days
- Donate $ 500,000 to Feed America via its T-Mobile Tuesday application
Verizon is help customers impacted by the pandemic by deploying several goodwill initiatives, including:
- Late fee waiver for those affected by COVID-19, including residential and small business accounts
- Triple your monthly data allowance for your Innovative learning from Verizon schools
- $ 10 million pledge to non-profit organizations to support students and first responders
Here’s What Home Internet Service Providers Are Doing To Help You
In response to the coronavirus pandemic, Comcast improves its basic service – Internet Essentials – and offers it free to new eligible customers.
Here are the details:
- Two months of free Internet Essentials service available to new low-income customers who are eligible for public assistance programs such as free breakfast, housing assistance, Medicaid, SNAP, SSI and others
- Speeds up from 15/2 Mbps to 25/3 Mbps for new and existing customers
- No credit check, shipping charge or futures contract for the service
Comcast says that after the 60 free days have passed, new Internet Essentials customers can either cancel the service or keep it at its regular price of $ 9.95 per month. Find out more here.
Charter Communications offers Free broadband spectrum and Wi-Fi to households with children in Kindergarten to Grade 12 and to students for 60 days.
To get the deal, you cannot already have Spectrum broadband service at any level up to 100 Mbps. The company says it will also waive installation fees. Spectrum says it will also:
- Open its Wi-Fi hotspots for public use
- Partner with school districts to make them aware of these services
See more companies making changes in light of the coronavirus on the FCC list here.
Worried about your wallet? See how you can limit the effect of the coronavirus pandemic on your finances.
More cell phone resources from Clark.com:
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