A new call center offers new opportunities for residents
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About 20 residents are leading the charge for Arringo Limited, a market leader in the fintech sector, which officially launched operations in Antigua and Barbuda on Thursday evening.
The company, headquartered in Malta and based locally on Old Parham Road, chose Antigua and Barbuda to further expand its reach beyond Europe due to the strength of the local economy and the “ predominant highly skilled workforce in the country”.
Observer attended the launch and spoke with the company’s Chief Operating Officer in Antigua, Connelly Gardner, about what their presence means for the country, and specifically for the young people who make up the first cohort of employees. .
“It’s employment, but not only, it’s experience. It’s experience and training in things they probably wouldn’t normally be exposed to. We are not a specific thing. When we onboard, we become our customers and we are able to learn and do so much more than the average call center and…we are probably the first to target not only the foreigner but also the local cause. We’re here to help any business that wants to use our service,” Gardner said.
Arringo currently provides a range of premium fintech solutions and services, including back and front-end engineering, business development, comprehensive marketing and branding services, and client operations support.
Gardner spoke of the potential of the mostly young team he has assembled to make strides in the industry and boost the company’s profile as a market leader.
He described the team as “incredible” and the “right mix of youth and experience” that will help the company achieve great things.
The chief executive also said he would use his 15 years of call center experience to nurture them even more.
Thursday’s launch brought together government officials, including Premier Gaston Browne, and members of the local business community.
CEO Simon Camilleri – who is based in Europe – and local manager Jeff Hadeed briefed attendees on the road to launch and the company’s plans.
As for the company’s growth and development plans, Gardner told the Observer that they intend to increase the workforce as soon as possible.
“The sky is the limit. We are seeing rapid growth to 50. This is just the beginning to get us out the door. But right now our blood is pounding, our hearts are racing and we are ready to take it to the finish line. So after that initial rapid growth, I see us integrating up to 200, maybe 300, in the future. We don’t give any numbers on that, but we don’t let’s not limit it either,” he noted.
Arringo’s opening comes just over a year after another call centre, Dixie Operations Ltd, closed and put almost 200 people out of work.
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